If you have any questions regarding your order, please feel free to email us at sasse@merchgum.com and kindly provide your order number in the subject line of your email.
If you would like to return or exchange your order, please send an email to sasse@merchgum.com with your order number and request. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. Claims deemed an error on our part are covered at our expense. All original packaging including price labels, shall be returned in its original condition along with the product.
If you have given your consent when registering your account, when subscribing to our newsletter or blog, or shared your email address or other personal data with us to receive any other information (for example, our list of sub-processors), we will process your email address to send you the informative and/or promotional materials, to which you have subscribed to, for example, newsletters, advertisements of our Services and other information about our Services that you have requested. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footersMerchgum will delete or return all Personal Data to the user upon request, and shall delete existing copies, unless an applicable law requires Merchgum to store such Personal Data.Merchgum is fully compliant with GDPR, If you use our Services only for your personal use, you are to be considered as the “User” and for the purpose of the General Data Protection Regulation (“GDPR”), we are the data controller
